1. Introduction
Welcome to TGHGroup. We are dedicated to offering exclusive Hotel Room Services, bespoke Tour & Travel Plans, flawless Event Planning, and comprehensive Transportation Guidance. This policy details how we handle your personal data across all our services.
2. Information We Collect
We collect personal information necessary to fulfill your travel and event requests:
- Identification & Contact Data: Name, address, email, phone number, nationality, and emergency contacts.
- Booking & Travel Data: Passport/visa information, dates of birth, gender, travel preferences (e.g., room type, dietary restrictions), and payment information.
- Logistics Data: Specific requirements for events, transfers (flight/rail details), car/bike rental preferences, and insurance details.
- Special Category Data: Health or religious data (e.g., dietary needs, mobility issues) are only processed with your explicit consent and strictly for service delivery.
- Usage Data: Information about how you use our website, collected via cookies and other tracking technologies (see Section 6).
3. How We Use Your Information
Your data is used solely for the purposes described below, which align with the services you have requested from TGHGroup:
| Service Category | Data Usage Purpose | Legal Basis |
|---|---|---|
| Hotel Room Services | To book and confirm luxury rooms, arrange preferred rates/upgrades, and facilitate personalized check-in/concierge services. | Performance of a Contract |
| Tour & Travel Plans | To design custom itineraries, book guides, arrange private transfers, and secure access to sites. | Performance of a Contract |
| Event Planning | To manage logistics, vendor coordination, provide 24/7 support, and handle travel insurance/documentation. | Performance of a Contract |
| Transportation Guidance | To book flights, rail, private cabs, and arrange car/bike rentals for self-guided tours. | Performance of a Contract |
| General | Customer service, billing/accounting, security/fraud prevention, and legal compliance. | Legitimate Interests & Legal Obligation |
4. Sharing and Disclosure of Information
We do not sell your personal data. We share your information only when necessary to deliver the premium services you require:
- Service Providers: We share data with essential third parties such as hotels, resorts, airlines, rail operators, event vendors, insurance providers, car/bike rental agencies, and local guides to finalize your bookings and logistics.
- Payment Processors: Financial information is shared securely with third-party payment gateways for transaction processing.
- Legal Compliance: We may disclose information if required by law, court order, or governmental regulation.
- Group Entities: Data may be shared within the TGHGroup family for centralized management and customer support.
5. Data Security and International Transfer
We implement robust technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Given the global nature of our services, your data may be transferred to and processed in countries outside your own (e.g., to book a hotel in a specific destination). We ensure any such international transfers comply with applicable data protection laws and that your data is afforded a comparable level of protection.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: To request a copy of the data we hold about you.
- Right to Rectification: To correct inaccurate or incomplete data.
- Right to Erasure ('Right to be Forgotten'): To request that we delete your data under certain conditions.
- Right to Restriction of Processing: To limit how we use your data.
- Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TGHGroup Data Protection Office
Email: info@tghgroup.in
Postal Address: J-39, 1st Floor, Central Market, Lajapat Nagar II, New Delhi
TGHGroup reserves the right to update this policy at any time. Any changes will be posted on this page with an updated 'December 9, 2025'.